Your browser doesn't support all the rich features of this website, so you are presented with a simplified version.

Tom Peperkamp

Persistently challenging the status quo!

About Me

I am an allround IT Service Management guy. I have been particularly interested in the typical fail points of ITSM practices - and I love to challenge them!

I try to cure the world from a "technology-first" mindset. It's People + Process + Technology... Respectively.

NameTom Peperkamp


Phone+31 6 83176607


Product Manager - Acknowledge / 2009 to present

Responsible for the in-house developed Acknowledge Proactive Monitoring (APM) system. APM is a multi-tenant, cross-platform remote performance monitoring and management (RMM) solution for datacenters en cloud environments. On top of a best-of-breed architecture, it uses a single pane of glass that shows state, health and performance information of network devices, computer systems and any other IP-enabled devices like printers or domotics. APM's strengths are its ability to be highly customizable, its visualizations, and it's focus on business functionality instead of being technology-focussed. Together with a coworker, I'm the spiritual father of APM. Since APM was founded in 2011, we've achieved a growth of >100% a year (# managed devices).

System Engineer - Nocore / 2008-2009

Designed and implemented a new Windows server Active Directory forest and a ASP environment on top of a VMWare infrastructure.

Manager DSS - EMI Music Germany / 2006-2008

Responsible for the Desk Side Services team (service desk and desktop support) in Cologne. My team served around 500 users in Germany, The Netherlands, Belgium, Austria, Switzerland and Hungary. I managed the Service Desk centralization, implemented a new ITSM system based on ITIL best practicesm and tracked several global projects for EMEA.

Desktop Support - EMI Music Operations / 2002-2006

Part of a service desk team (incident tracking and workstation configuration) in a 24/7 business. Offered onsite Desk Side Services in the Brussels office of EMI Music Belgium on a weekly base.


EuroPort Business School (EPBS) / 2011 to present

Information Management, Bachelor's degree.

Hogeschool 's Hertogenbosch / 2001-2002

Informatics / ICT.


  • ITSM
  • RMM
  • DevOps
Contact Info

Phone+31 6 83176607

LocationGrave, The Netherlands

Contact Form

Sending your message. Please wait...

Thanks for sending your message! I'll get back to you shortly.

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.

Thank you for visiting my website. Please drop me a note if you would like to contact me. See you!

No expectations, no disappointments...
< You can use the arrow keys to navigate >