I am an allround IT Service Management guy. I have been particularly interested in the typical fail points of ITSM practices - and I love to challenge them!
I try to cure the world from a "technology-first" mindset. It's People + Process + Technology... Respectively.
Phone+31 6 83176607
Responsible for the in-house developed Acknowledge Proactive Monitoring (APM) system. APM is a multi-tenant, cross-platform remote performance monitoring and management (RMM) solution for datacenters en cloud environments. On top of a best-of-breed architecture, it uses a single pane of glass that shows state, health and performance information of network devices, computer systems and any other IP-enabled devices like printers or domotics. APM's strengths are its ability to be highly customizable, its visualizations, and it's focus on business functionality instead of being technology-focussed. Together with a coworker, I'm the spiritual father of APM. Since APM was founded in 2011, we've achieved a growth of >100% a year (# managed devices).
Designed and implemented a new Windows server Active Directory forest and a ASP environment on top of a VMWare infrastructure.
Responsible for the Desk Side Services team (service desk and desktop support) in Cologne. My team served around 500 users in Germany, The Netherlands, Belgium, Austria, Switzerland and Hungary. I managed the Service Desk centralization, implemented a new ITSM system based on ITIL best practicesm and tracked several global projects for EMEA.
Part of a service desk team (incident tracking and workstation configuration) in a 24/7 business. Offered onsite Desk Side Services in the Brussels office of EMI Music Belgium on a weekly base.
Information Management, Bachelor's degree.
Informatics / ICT.
Phone+31 6 83176607
LocationGrave, The Netherlands
Sending your message. Please wait...
Thanks for sending your message! I'll get back to you shortly.
There was a problem sending your message. Please try again.
Please complete all the fields in the form before sending.
Thank you for visiting my website. Please drop me a note if you would like to contact me. See you!No expectations, no disappointments...